Welcome New Patients
Everything you need to know about getting started with your mental health care
We're here to make your first steps as smooth and comfortable as possible.
What to Expect
Your first few visits are about getting to know you and creating a treatment plan that works.
First Visit (60-90 minutes)
- Review your health history
- Discuss current symptoms and concerns
- Explore your goals for treatment
- Begin developing a treatment plan
Second Visit (30-60 minutes)
- Review and finalize your diagnosis
- Discuss treatment recommendations
- Start medication if appropriate
- Begin therapy sessions
Ongoing Care (15-60 minutes)
- Regular check-ins on progress
- Medication monitoring if needed
- Therapy sessions as planned
- Adjust treatment as needed
Insurance & Payment
We believe in transparent pricing and work with most major insurance plans.
Insurance Plans Accepted
We are in-network with most major insurance plans. We'll verify your benefits before your first visit.
- Most major commercial insurance plans
- Medicare and Medicare Advantage
- Some Medicaid plans
Don't see your plan listed? Contact us to check if we can work with your insurance.
Self-Pay Options
If you prefer to pay out-of-pocket or don't have insurance, we offer transparent self-pay rates.
We may be able to provide superbills for potential insurance reimbursement.
Good Faith Estimate - Your Right to Know
Under federal law, you have the right to receive a Good Faith Estimate of expected charges before you receive services. This estimate helps you understand the cost of your care.
What's Included:
- • Expected costs for your specific treatment
- • Frequency of visits estimated
- • Duration of treatment plan
- • Any additional services needed
Your Rights:
- • Receive estimate before treatment
- • Ask questions about costs
- • Dispute charges if significantly higher
- • Choose your treatment plan
Learn more: Visit the CMS No Surprises Act information page for detailed information about your rights under federal law.
Important Policies
Clear policies help us provide the best care and maintain professional boundaries.
Scheduling & Cancellations
- 24-hour notice required for cancellations
- Late cancellations may be charged the full session fee
- Please arrive on time—late arrivals may shorten sessions
- Emergencies and illnesses are always understandable
Medication Refill Policy
- Request refills during business hours
- Allow 48 hours for refill processing
- Must have active appointment within 90 days
- Controlled substances require in-person or telehealth visit
Communication Boundaries
- Use patient portal for all non-urgent messages
- Messages answered within 1-2 business days
- No therapy via text or email
- For crisis: Call 988 or go to emergency room
Patient Portal Access
All forms, scheduling, and secure messaging happens through our patient portal.
- Complete intake forms before first visit
- Schedule and cancel appointments
- Send secure messages
- Access treatment summaries
Coming Soon: Patient portal link will be provided after booking your first appointment.
Your Privacy & HIPAA Rights
Your health information is protected by law. We follow all HIPAA requirements to keep your information private and secure.
We Protect:
- • All conversations and treatment notes
- • Your medical and mental health history
- • Appointment dates and times
- • Payment and insurance information
You Control:
- • Who can access your information
- • What information is shared
- • How you receive appointment reminders
- • Whether family can receive updates
Important: All forms, intake information, and personal health information (PHI) must be submitted through our secure patient portal—never via email or text.
Crisis & Emergency Resources
We do not provide crisis or emergency services. If you're having thoughts of hurting yourself or others, or need immediate help:
Call 988
Suicide & Crisis Lifeline
24/7 support
Text "HELLO" to 741741
Crisis Text Line
24/7 text support
Call 911
Or go to your nearest
emergency room
Ready to Take the First Step?
We're here to make your mental health journey as smooth and supportive as possible.