Frequently Asked Questions

Find answers to common questions about our psychiatric services, telehealth platform, and practice policies.

Still Have Questions?

Can't find what you're looking for? We're here to help with any additional questions about our services or policies.

General Questions

For non-medical questions about our services, scheduling, or policies.

Current Patients

For medication questions, appointment changes, or care-related inquiries.

Patient Portal

Important Note

Please do not use our contact form or general communication methods to share medical information or discuss specific health concerns. All clinical communications should go through our secure patient portal to protect your privacy and comply with HIPAA regulations.

Mental Health Emergency?

If you're experiencing thoughts of suicide or self-harm, or are in immediate danger, don't wait for an appointment or portal response.

Call 911 Call 988 Crisis Line View Crisis Resources

Frequently Asked Questions

What states are you licensed in and where do you provide services?

What age groups do you serve?

What do I need for telehealth appointments?

Is telehealth secure and private?

Do you prescribe medications?

How do I request medication refills?

How do I schedule and reschedule appointments?

How quickly can I get an appointment?

How do I access the patient portal?

What insurance plans do you accept?

What are your self-pay rates?

Will I receive a Good Faith Estimate?

How is my personal health information protected?

What should I do in a mental health emergency?

What is your policy for missed appointments?

Still Have Questions?

General Questions

Current Patients

Important Note

Mental Health Emergency?